Refunds Exchanges & Returns

45 Day Money Back Guarantee!

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of us. (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of us.

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

99.9% of the time there is no need to return goods. Usually, if the wrong color or size is sent, we just let you keep the item and send you another in the correct color or size. Even for items that had some problem like damage caused during shipping, we will let you keep the item and offer a refund or a replacement item. If for any reason you WANT to return items, then you can send them to our main parent company at Direct Webstores 11923 NE Sumner St STE 686854 Portland, Oregon, 97220, USA. But like specified already, there is usually no need.